About Our Hospital
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
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Why do you check my dog’s weight every time he/she comes in for a visit?
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
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I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
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My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know…
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Is it OK to call with questions about my pet’s health?
YES! Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime. Unless it…
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My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
For our clients’ convenience, we do offer Hospital appointments at no extra charge. Please call to arrange this service. We usually ask that you bring your pet in the morning….
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Do you offer any payment plans?
We do! Through pre-approval of CareCredit financing you can spread out payments interest-free. See our page: Payment Plans through CareCredit Without pre-approval of this financing option, we request that you…
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What forms of payment do you accept?
We can accept any of the following payment methods: Cash Personal checks Visa MasterCard Discover Care Credit We also accept most pet insurance plans.
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