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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.

Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Before you get frustrated when a medical issue is not resolving, please talk with us. If the treatment is difficult, we can often suggest different forms of medication that suit you and your pet better. We can also offer alternative therapies, such as eastern medical treatments. We want to help in any way we can. Our veterinary team will do everything they can to find answers and continue to help your pet.


We have a veterinarian on call for emergencies 24 hours a day, 7 days a week. Call the clinic and if your call is not answered directly you will receive a message instructing you how to reach the on-call doctor.

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